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SSC Handbook Version 4.1 Published

Based on campus feedback and assistance, The Shared Services Handbook is now revised and published as version 4.1. It is also available on this site (under Secure Documents in the Project and Operational Data Access link on the left navigation bar). It is designed to offer a brief primer that explains the concept, provides design guidelines, elaborates implementation steps, staffing, and processes required to make Shared Services Centers (SSC) successful.

The intent of the handbook is to create a certain degree of consistency and uniformity in implementing SSCs across the campus, and to assist departmental administrators in designing and forming an SSC.

Instead of each unit maintaining their respective administrative staff, the SSC consolidates administrative resources of a group of units (departments, divisions, schools, other central support and functional units). Many of our peer universities, Cornell, UC Berkley, Yale, Michigan, and UVA, have chosen and been implementing these shared services centers as a vehicle to improve administrative services while reducing costs. Some units on the UNC campus have also been successful in implementing these centers. It has helped them save management time (and associated costs) and minimize underutilization of resources, while improving operational effectiveness through consistency of policies and processes.