Administrative Staffing Model
Carolina Counts has been working to answer the question of how many administrative staff it takes to perform the complex transactions related to HR and Finance when the new PeopleSoft system is implemented. This has relevance in the initial implementation, personnel training, and continuing maintenance costs. On the campus, staff performs a mixed bag of transactions, some basic and some complex, some routinely and some infrequently. This also poses a challenge in terms of training and consistency/quality of work. The model developed by Carolina Counts takes into account many workload factors and provides an empirical formula to determine staff needed to perform complex operations.
This model was presented in June 2012 to UNC Joint Stakeholders Group, ConnectCarolina.